Welcome to AriStone Collective's FAQ section

At AriStone Collective, we value our customers and strive to offer a seamless shopping experience. Below, you'll find answers to some of the most common questions regarding our products, ordering process, shipping, and more.

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

You can place an order through our website by selecting the products you want and adding them to your cart. Then, proceed to checkout and choose your preferred payment method.

2. What payment methods do you accept?
We accept payments via:
  • PayPal
  • Cash on Delivery (only for orders within Greece)
  • Bank transfer Alpha bank - IBAN: GR16011401820182002101084290
3. How long does it take for my order to be shipped?
Orders are processed within 1-3 business days. Delivery time depends on your location and the chosen shipping method. For orders within Greece, delivery usually takes 2-5 business days.
4. How can I track my order?

Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment.

5. Can I return or exchange a product?

Yes, you have the right to return or exchange a product within 14 days from the date of receipt, provided that the item is in its original condition and packaging. Return shipping costs are covered by the customer unless the product is defective or there was an error in the order.

6. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact us within 48 hours of delivery by emailing [email] with photos and a description of the issue so we can find the best solution.

7. Do you offer international shipping?

Yes, we ship internationally. Delivery times and shipping costs vary depending on the destination country.

8. How can I contact you?

You can reach us via: